PRIVACY POLICY

Privacy Policy – Barco Assist - a division of Barco Solutions

Effective Date: 1 September 2025
Website: www.barcoassist.co.za

BARCO ASSIST, a division of BARCO SOLUTIONS (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website. This Privacy Policy explains how we collect, use, store, and protect your data, ensuring compliance with relevant data protection acts, such as the POPIA Act in South Africa.

1. Information We Collect

We may collect the following information when you interact with our website:

Personal Information: Name, email address, phone number, company name (when submitting contact forms or requests for quotes related to maintenance and facilities management services).

Usage Data: Pages visited (e.g., maintenance request forms), time spent on the website, IP address, browser type, and device type.

Cookies and Tracking: We may use cookies and similar tracking technologies to improve website functionality, performance, and user experience.

2. How We Use Your Information

Your information is primarily used for the following purposes:

Responding to inquiries, requests, or quotes specifically for our Facilities Management (FM) and maintenance services.

Providing services and updates relevant to our core maintenance and FM business operations.

Improving our website and services (e.g., optimizing job card submission and real-time reporting functionality).

Sending marketing communications (only if you have opted in).

Complying with legal obligations (e.g., POPIA requirements).

3. Sharing Your Information

We will never sell your personal information. We may share information in the following circumstances:

With trusted service providers (including subcontractors for maintenance) who assist us in delivering services.

To comply with legal requirements, such as court orders or laws.

In the event of a business transfer, such as a merger or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure. While we strive to protect your data, no online transmission can be guaranteed 100% secure.

5. Your Rights

You have the right to:

Access the personal information we hold about you.

Request correction or deletion of your information.

Opt-out of marketing communications at any time.

Lodge a complaint with a supervisory authority if you believe your data is mishandled.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance user experience. You can choose to disable cookies through your browser settings, but please note that some website features, such as our CRM portal access, may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the effective date will be updated. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled by BARCO ASSIST, a division of BARCO SOLUTIONS, please contact us:

Barco Solutions

Email: [email protected]

Phone: +27 68 575 0198